Feb 21 2008
Online banking error in my favour, collect $1000, enjoy!
While using Commonwealth Bank’s online bank NetBank last week I transferred over $1000 on to my Credit Card. I didn’t owe anything on this credit card I just wanted the funds on there to use… Since then I’d noticed my Available balance was on top $2000 of my limit…
Really confused thinking the bank had screwed up and increased my limit without my authorisation I gave them a call. Just off the phone and I’ve found out they currently have a sporadic error occurring on NetBank.
Basically some transfers being made between accounts are registering the deposit twice, and the withdrawal once!! I.e. I was withdrawing $1000 and depositing it on my card, but it was registering 2 deposits.. so $2000 in total… CHING CHING!
The phone operator corrected the error despite me insisting it be left how it was
He also said the problem would have been corrected in a couple of days anyway - but I wonder whether it really would have?
This is just one VERY good example of why you should build thorough logging in to your web applications for auditing purposes. Just think the amount of money this bank would be losing is they hadn’t!! Or perhaps are if they are relying on fools like me to point out their mistakes.
